Motor from Ted's Trucks not happy at 1st, VERY HAPPY with GREAT after sale care

[Woody35]

maybe the guy doing the shipping grabbed the wrong engine when they went to pack it.

 

[Turbine Doc]

I see the merit in reserving judgment as said vendor does advertise engines to be tested, but in this instance vendor made it right, and possibly it was a "stuff happens" mis-shipped engine we don't know whole story, GM even selling them new has had a few issues.

And really in fairness to the retailer, first call should have been to them direct rather than posting the problem here 1st on a forum.

I know if I was selling stuff and found out a problem had been aired in a public forum without me being allowed to attempt to resolve it I would have been miffed to say least. So let's give benefit of doubt for a moment, as when vendor finally did get with the person that had the problem they made good by it.

Way it looks on surface 1 of X many engines sold ??? had an issue.

Possibly vendor now will take more assurances to verify the engine tested does meet to advertised condition, I'm not ready to run out to buy tar & feathers just yet.

 

[buddy]

Well, if they clearly advertise testing them, and they didn't we can still reserve judgement. We dont know if this is 1 of X sold engines. This issue may not actually cause an engine to not run, they run under a lot of poor conditions, but might destruct 50,000 miles down the road. I understand the outfit is very nice and are trying to make right which is good, but lets not be uneducated consumers. We are now educated a little more about their product and services, and does it in fact represnt their advertising?

Its not about the price we pay, its about getting what was advertised for the price paid.

 

[great white]

I see the merit in reserving judgment as said vendor does advertise engines to be tested, but in this instance vendor made it right, and possibly it was a "stuff happens" mis-shipped engine we don't know whole story, GM even selling them new has had a few issues.

And really in fairness to the retailer, first call should have been to them direct rather than posting the problem here 1st on a forum.
I know if I was selling stuff and found out a problem had been aired in a public forum without me being allowed to attempt to resolve it I would have been miffed to say least. So let's give benefit of doubt for a moment, as when vendor finally did get with the person that had the problem they made good by it.

Way it looks on surface 1 of X many engines sold ??? had an issue.
Possibly vendor now will take more assurances to verify the engine tested does meet to advertised condition, I'm not ready to run out to buy tar & feathers just yet.

Well said Tim.

 

[bison]

Indeed. That's what I am confused about. Margaret told me on the phone that they run these motors three times on the stand over the course of several weeks, the last time supposedly right before they are shipped.

Not to keep ragging,but i'm still a little :skep:.

Is his operation big enough to have several test stands to be able to leave an engine on it for several weeks or does he like swapping engines to the stand just because.:rolleyes5:
Why run 3 times?
What data is been taken?
where they run to op temp(radiator hooked up)and for how long?
,or are they bolted to the stand with just the Fuel system installed,with no intake,no rad or waterpump and fired up for 1 min.?

Lets face it ,these are all used engines with most likely no documented history,so just because they run don't mean dickall for actual condition unless they are opened up and checked over.

Maybe time for the vendor to to pipe in and clarefy this?

 

[chevyCowboy]

i didnt really ever get the feeling that they where "run" it was my understanding that they where "cranked" 3 times and compression tested. now maybe they are spun with a big starter for a couple minuet or so but i thing some one needs to ask and get the real story.

 

[robzombie4551]

They are run with no water in the motor for a few minutes to make sure there are no dead cylinders and that it has proper oil pressure.

That's what I was told , and if you look at the freakin ad people on his website you will see that is exactly what he does.

Yes his test stand is made out of an old engine shipping crate who cares, atleast they are test run.

Lets face it ,these are all used engines with most likely no documented history,so just because they run don't mean dickall for actual condition unless they are opened up and checked over.

Exactly SIMON !

Every now and then one is bound to get by that shouldn't. And isn't most anything buyer beware, especially when no warranty is implied.

For all the glass is half empty folks that's your opinion and your entitled to it. But don't whine about it when you have no dog in the fight.

Teds has done more than they had to and I fully trust them.

I went out of my way to look out for VEGTECH who has said nothing to me, and to look out for all the other members who might have considered buying one of these engines.

If your skeptical take your buisness elsewhere, I have talked with them at great length about this issue and they were more hospitable and forgiving than anyone here.

They only wanted him/us to be happy. I wonder if Veg even thanked them for doing that for him.

I'm not looking for a thank you from Veg or anyone here, but I spent more time on this problem than anyone here including veg.

So if you want to trivialize the mans buisness and not focus on the customer care that was exercised at his own cost then I will no longer go to bat for the members that are being petty in their comments.

Yes I'm taking this personal, because like many of you I now consider Ted a friend even though I haven't met him.

There are many of you whom I've never met and consider a friend. We help each other and give each other advice as well as have casual conversation.

Simply put simon got it right,

Lets face it ,these are all used engines with most likely no documented history,so just because they run don't mean dickall for actual condition unless they are opened up and checked over

And Ted states that and hides nothing. If it's not in the ad and you ask he will be forthright with his answer.

 

[buddy]

Youre taking it too personal Rob, not being an objective consumer. There is a simple question at hand, was the engine tested as advertised, then drained, shrinkwrapped and shipped out. Some people are skeptical because of these results with rust on the pistons and coolant in others. Can this be explained, other than guessing it was a one time mistake?

No one is expecting a new engine, just what was advertised when you bought it. This thread is not just about this incident, your involvement or Veg's experience only. Its about what everyone should expect. We can expect that we will be treated well, but what should we expect to be able to drop one of these in? Thats the expectation when you buy a take-out engine, that has been tested and shouldnt be in this condition.

 

[robzombie4551]

You get exactly what's advertised.

WHAT KIND OF CONDITION ARE THESE ENGINES IN?
EXCELLENT! Because we have multiples of these, the picture we have provided is from an engine we have already sold. Other engines will be in similar shape.Keep in mind that these are TAKE OUT engine. THEY ARE NOT BRAND NEW. They might have very small dents in the oil pan or the valve covers and show normal scratches, discoloration, etc. from being in use or moved around during removal and/or storage. None of these minor cosmetic flaws affect the performance or reliability of the engines in any way.
HOW MANY MILES DO THESE ENGINES HAVE ON THEM?
The engines had in the 10-40,000 mile range when they were pulled from the HMMWVs. We can not tell the exact mileage on each engine as they were not marked when we got them from the contractor.

HOW CAN I BE SURE I AM GETTING A GOOD PRODUCT?
We have sold several of these and ALL HAVE BEEN TEST-RUN by our own team of certified mechanics. We also COMPRESSION CHECK EACH ONE and they must meet our standards or we don't sell them. They sound great and hold 50 lbs. oil pressure at idle and about 75 lbs. at higher RPMs. They do not have any leaks or other problems that we can see. We want them to be trouble-free. When YOU don't have problems, WE don't have problems.

The only problem that could happen but is unlikely due to compression test is have anti freeze fall in the cylinder and not be flushed out if not hooked up and blown out with a compression test or starting it.

i know what he does isn't the best way to tell the health of the engine but if it has good oil pressure and even compression within 10% on all cylinders chances are it's a good motor.

Flukes happen and after I have talked with him for the time I did I do take it personal as I would if someone attacked one of you.

I will defend anyone who is doing the right thing and not getting full credit for it.

Think of it this way Tom, or anyone else that has helped me and been honest with me, I would do the same for you.

I stick up for and will defend the integrity of any one who is honest and willing to go out on a limb including any one here.

I make no apollogy for being a man of principals.

Let's not forget how Veg accepted that motor with a folk lift hole in the crate.

Teds had no responsibility to offer anything to him before that happened and then to give him a motor on top of the trans carrier damage. (priceless)

 

[buddy]

I am the only one that attempted to explain how this could happen with a tested engine, an no one bought it or backed it.

So if someone can explain how you get from point A to point B then that is the only issue. How do you know you get what is advertised if everyone claims rust would not be there on a running take out thats been tested. Who is wrong??

 

[vegtech]

Although I thought that the issues found may have been there even if the engine was run, it doesnt seem to be any concensus on that. So what is it, do they run the engine a few times or not, thats kind of important information, not just that they throw more engines at us. So I really dont see that the issue has been addressed. Do we all have to take our heads off now? Or can we trust that we can drop them in?

Ricky told me that he looked at the file on my motor and it was run on the 8th and shipped on the 9th. I give people the benifit of doubt but i find it hard to belive that what i saw was done between the 9th and the 15th when i got it.


Ricky saws when they get the motor, they put it on the stand, turn it over by hand with the plugs and injectors out. if all feels good they turn it over with the starter. still good, they fire it up, run it for a few, take comp test then run it some more. tare it down.

the comp numbers i see on my speck sheet and othersthat have gotten teds motors, seem high.

I would also like to say that i did not change the title of the post . I had planned to when the problem was solved. ''We will send you another motor'' Is not solved. It is an attempt and a step in the right direction. It showes good customer service. We will see the out come in a week or so.I will keep you all posted

 

[buddy]

I am betting the compression numbers are high because they likely use a military 24V starter than can crank it to 200rpm or better, especially with nothing hooked to the flywheel.

At idle rpm compression is probably more like 1000psi, and its only 400psi when we crank it because it has more time to bleed down at low RPM. The important thing is that the compression numbers are balanced, which they seem to be really well. Should it have been with that rust and soot lined cylinder wall? Not sure, I dont know.

Someone also need to explain to them the block numbering scheme, as they comment that they dont know how to tell what year the blocks were made.

 

[vegtech]

I went out of my way to look out for VEGTECH who has said nothing to me, and to look out for all the other members who might have considered buying one of these engines.

If your skeptical take your buisness elsewhere, I have talked with them at great length about this issue and they were more hospitable and forgiving than anyone here.

They only wanted him/us to be happy. I wonder if Veg even thanked them for doing that for him.

I'm not looking for a thank you from Veg or anyone here, but I spent more time on this problem than anyone here including veg.

Man you need chill out. I did what everyone, here that bought a motor ( teds or not) has done, start a thread and share the experience and knowlage.

No i did not wake right up and call them about my peoblem at 8am like you did, mostly because i got to work at 430 am. When i did get the chance to call they did indeed already know of the problem thanks to you. I staded what i found and they said sorry for the trouble and we will get you another. I said THANK YOU (like anyone in there right mind would). I then asked how would you like me to ship the old motor back and they said ''No need, do as you wish with it.'' I said ''are you sure you dont want it back?'' they said ''No, keep it'' I again said THANK YOU!

Like you, I consider many people that i deal with but never meet ''friends" I posted this experience to share and look out for my ''friends'' Teds could have told me to go pound sand, they didnt and i am very THANK FULL for that. this could have gone a totaly different direction. As of right now, Ted is sending me a replacment on Tuesday. I am thank full, they are going to remove the heads and check it out before they send it, i am thank full for that as well. I trust i am going to get a good motor. I also trust Ted's is a STAND UP vendor.

 

[silverwolf48]

You know i have set here and read what you people say. We do crank and run the enigines. we do use a 24 volt hummer starter.We do run 3 compression checks and try as we can to send the best engine possible. We do have some that we scrap. because the engine is noisy or doesn't come up right. We have always tried the be the best at what we do. mistakes can happen its a human thing. Margaret tries the be open and honest about everything. She is a Great lady and never lies about anything. We have more things going on here than just engines that have to be done. so i think its safe to say we can make a mistake. We don't pull the heads off every engine and look in them.as for the coolant in the cylinders that he had. some will remain in the block also. It does not help when the engine has been stabbed with a forklift and turned over. We do sell engines all over the world. As i told vegtech on the phone we were sorry that it happened and was sending him another engine. We do the right thing no matter who it is. We would like to thank all of you who has bought a engine from us . and hope to keep selling them to yall. I am Rickey and god bless you and have a great day

 

[OrionThade]

I haven't put my engine up on the stand yet, Rickey, I'm hoping to do that later today and get the heads pulled. No that I don't trust you guys, more that I actually do trust you. Maybe you put Margaret on the phone for that purpose. Either way, as many have done, I want to document the condition of the engine and make sure that the internals are set up the way that i want them set up. I hope that you folks at Ted's Trucks will follow it and provide feedback. As of the right now the only concern I had with mine is the lack of plugs for the various ports into the motor. I might suggest stuffing them all with a paper towel or something just to keep the saw dust out of the engine during crating and shipping.

I, for one, am impressed that ya'll have stepped up like you have for Vegtech. You could have simply said that the ad states no warranty that that he was SOL. IMO, that shows a lot of integrity.

At any rate, tell Margaret that Jake says hi.

 

[Crankme69]

WELOME :>)

You know i have set here and read what you people say. We do crank and run the enigines. we do use a 24 volt hummer starter.We do run 3 compression checks and try as we can to send the best engine possible. We do have some that we scrap. because the engine is noisy or doesn't come up right. We have always tried the be the best at what we do. mistakes can happen its a human thing. Margaret tries the be open and honest about everything. She is a Great lady and never lies about anything. We have more things going on here than just engines that have to be done. so i think its safe to say we can make a mistake. We don't pull the heads off every engine and look in them.as for the coolant in the cylinders that he had. some will remain in the block also. It does not help when the engine has been stabbed with a forklift and turned over. We do sell engines all over the world. As i told vegtech on the phone we were sorry that it happened and was sending him another engine. We do the right thing no matter who it is. We would like to thank all of you who has bought a engine from us . and hope to keep selling them to yall. I am Rickey and god bless you and have a great day

Kudos Rick & welcome to our 6.5 family :thumbsup:

 

[WarWagon]

I would like to welcome silverwolf48 as a new member and possibly a supporting vendor. A good source of 6.5's is always welcome and needed it appears.

No reason not to hook up a couple of coolant hoses and run the engine with coolant in it. This will show you head gasket or coolant leaks into the oil from crack issues. The supplier I have used for mil surplus 6.2's does use coolant and will let you hear it run on the stand if you are in the area. They then tape every opening up and ship it on a old tire and pallet. They also guarantee the engine for 30 - 90 days.

One of the main and only benefits of getting a used military surplus engine is that they are started and trouble free before being shipped out. We have seen the heartache from members that have dropped in a engine with a cracked cylinder only to have to pull it back out. This member was lucky to have pulled the heads.

You have started the process to make it right and that is cool in of itself. I ask what will be done to make sure that this does not happen again?

 

[great white]

I've been following this thread and trying to stay out of it, but I just can't keep quiet any longer.

You guys are gonna drive the guy away with this nit picking and insistence on getting more than what you pay for.

You're buying a used engine. You're taking a chanc to save some bucks. Sometimes you get burned doing that.

He sold an optimizer for what, 1200 bucks? You can't even buy a rebuildable block for that price around here.

Then the guy sends out another engine on his own dime. Doesn't take a genius to realize this guy is not making any profit at this point and may actually be in the negative column.

On top of that, he let's the original purchaser keep the first engine, which would require a set of pistons/ rings to make it a fresh engine. Hell, tear it down and sell the bare blockand you've almostrecouped what you spent.

The guy sold a used block with no guarantees, sent another one when some minor defects (from looking at the pics) where found in the first, all while most likely loosing money.

Give the guy a break, even if another engine shows up in any running state, he exercised due diligence and has shown he's more honest than most out there.

It's a used engine. Everyone knows that right up front. You guys are going on like it a fresh rebuild or a new unit. He already does more than any wreaking yard would to check the engine. Give the guy a break.

Try buying a new 6.5 from gm and see what you pay...

No doubt this will start a whole new tirade of flaming, but I just can't stand whatching what seems like a very ethical seller getting beat up over nothing.

Sorry veg if you think you're the target here, not my intent in the least.

 

[OrionThade]

I've been following this thread and trying to stay out of it, but I just can't keep quiet any longer.

You guys are gonna drive the guy away with this nit picking and insistence on getting more than what you pay for.

You're buying a used engine. You're taking a chanc to save some bucks. Sometimes you get burned doing that.

He sold an optimizer for what, 1200 bucks? You can't even buy a rebuildable block for that price around here.

Then the guy sends out another engine on his own dime. Doesn't take a genius to realize this guy is not making any profit at this point and may actually be in the negative column.

On top of that, he let's the original purchaser keep the first engine, which would require a set of pistons/ rings to make it a fresh engine. Hell, tear it down and sell the bare blockand you've almostrecouped what you spent.

The guy sold a used block with no guarantees, sent another one when some minor defects (from looking at the pics) where found in the first, all while most likely loosing money.

Give the guy a break, even if another engine shows up in any running state, he exercised due diligence and has shown he's more honest than most out there.

It's a used engine. Everyone knows that right up front. You guys are going on like it a fresh rebuild or a new unit. He already does more than any wreaking yard would to check the engine. Give the guy a break.

Try buying a new 6.5 from gm and see what you pay...

x2

 

[Franko914]

I've been following this thread and trying to stay out of it, but I just can't keep quiet any longer.

You guys are gonna drive the guy away with this nit picking and insistence on getting more than what you pay for.

You're buying a used engine. You're taking a chanc to save some bucks. Sometimes you get burned doing that.

He sold an optimizer for what, 1200 bucks? You can't even buy a rebuildable block for that price around here.

Then the guy sends out another engine on his own dime. Doesn't take a genius to realize this guy is not making any profit at this point and may actually be in the negative column.

On top of that, he let's the original purchaser keep the first engine, which would require a set of pistons/ rings to make it a fresh engine. Hell, tear it down and sell the bare blockand you've almostrecouped what you spent.

The guy sold a used block with no guarantees, sent another one when some minor defects (from looking at the pics) where found in the first, all while most likely loosing money.

Give the guy a break, even if another engine shows up in any running state, he exercised due diligence and has shown he's more honest than most out there.

It's a used engine. Everyone knows that right up front. You guys are going on like it a fresh rebuild or a new unit. He already does more than any wreaking yard would to check the engine. Give the guy a break.

Try buying a new 6.5 from gm and see what you pay...

No doubt this will start a whole new tirade of flaming, but I just can't stand whatching what seems like a very ethical seller getting beat up over nothing.

Sorry veg if you think you're the target here, not my intent in the least.

x3... well said. Ted's Trucks, well done.