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DB2 possible shipping damage: need opinions.

so paypal or e-bay first? or both at the same time?

how easy is it to cancel a USPS claim, and is it transferrable? If I can get e-bay to get me my money back, dont i need to change the payee from me to him on the USPS claim, or should I cancel it and tell him to file himself?
 
no response from him whatsoever, so I am opening a e-bay claim. I am stuck at a point where it asks what I want between two options. should I ask for a full refund, or select the box that says I want to keep the item?

Since I have an active claim with USPS, I should select keep it, correct?
 
Last time with ebay I elected to keep an item and seek some compensation I would up loosing the case, however every time that I have asked for a full refund for item return I have been successfull.

Cheers
Nobby
 
well crap, I selected "keep the item".

is it changeable?

I should probably give up any hope of keeping it and finding another housing, and just wash my hands of the whole problem.
 
possible good news folks, logged into the USPS online account so I could print off a summary. The reason is because they wanted proof of value or repair mailed in along with the claim summary, so I was going to ready that and mail it today. since there are no used or re-built DB2's on e-bay (for turbocharged 12V applications anyways, there is one crusty old 6.2L pump and a few humvee pumps), I was going to provide a printoff from Peninsular for their 1,200 dollar new DB2, so my 300 bucks I asked for on the claim looks like a bargain for them.

so, Im logged in, and the status says approved. does this mean its a viable claim that they are looking into, or did they actually make a decision that fast and I am going to get my money back?

here is a little chart that comes up on screen:
Status: Date:
Claim Approved 05/17/2013

Claim Pending 05/14/2013

Claim Submitted 05/14/2013

Incomplete Claim 05/13/2013

Claim Saved 05/13/2013
 
how long before I cant get paypal involved? guy is quickly turning into an ass. EDIT just checked, 45 days, so I am good for a little. may see how e-bay progresses, may call USPS.

here is his response after ignoring me for a week, and after me opening the case. In the message to seller portion I mentioned I needed the transaction number for the USPS case, and what he actually insured it for.

"At this time I know longer have the insurance receipt it has been misplaced or thrown away because it took you 14 days to contact me on a 3-4 day package. I have contacted the USPS service and they told me that was very odd to have taken that long. Their response was you should have contacted me after 5 days and they would have looked into it. As far as the description, I contacted eBay Customer Support by phone, they told me I am not liable for damages during shipping as you have described in previous e-mail. They looked at the item description and said it was very clear no return or refund, as is, and no warranty. The USPS said I cannot file a claim without the receipt wish you would have contacted me sooner.."

Here is what I would like to respond with:
This all wouldnt have been an issue had the item been packed properly. I mentioned that stuff has been getting beat up lately, and to pack it very well. a few crumpled newspapers and a critical piece of the pump stuffed into a corner with no protection isnt what i call adequate packaging.

I also asked for proper insurance, which you keep dodging the question. did you, or did you not insure it for the amount or more to cover replacement? my postmaster says no more than 200 bucks judging by that label.
 
File with paypal now! Did you pay with a paypal balance or use a credit card? If paypal balance I have found they lean toward helping the buyer. If credit card file with them also.
 
GM Guy said:
how long before I cant get paypal involved? guy is quickly turning into an ass. EDIT just checked, 45 days, so I am good for a little. may see how e-bay progresses, may call USPS.

here is his response after ignoring me for a week, and after me opening the case. In the message to seller portion I mentioned I needed the transaction number for the USPS case, and what he actually insured it for.

"At this time I know longer have the insurance receipt it has been misplaced or thrown away because it took you 14 days to contact me on a 3-4 day package. I have contacted the USPS service and they told me that was very odd to have taken that long. Their response was you should have contacted me after 5 days and they would have looked into it. As far as the description, I contacted eBay Customer Support by phone, they told me I am not liable for damages during shipping as you have described in previous e-mail. They looked at the item description and said it was very clear no return or refund, as is, and no warranty. The USPS said I cannot file a claim without the receipt wish you would have contacted me sooner.."

Here is what I would like to respond with:
This all wouldnt have been an issue had the item been packed properly. I mentioned that stuff has been getting beat up lately, and to pack it very well. a few crumpled newspapers and a critical piece of the pump stuffed into a corner with no protection isnt what i call adequate packaging.

I also asked for proper insurance, which you keep dodging the question. did you, or did you not insure it for the amount or more to cover replacement? my postmaster says no more than 200 bucks judging by that label.[/QUOTE]






so, should I do it then?
Click to expand...
 
I would not reply to him. File with Paypal, CC, Ebay. Has he left you feedback yet?


Edit: maybe you should reply to him, but only with facts (as you have)(don't get personal or threaten Neg feedback) maybe he will hang himself? if you get him to talking.
 
Last edited:
good idea, I dont think my post above is too mean, so I think it would be interesting to see what he says. he allready had the F U attitude when I first got it (sorry to hear, but once USPS had it its their responsibility, kind of a "too bad so sad, not my problem" type of respnse IMO.) then he got more standoffish when I kept asking for the transaction number, and most importantly, the insured amount. there were two ignored messages prior to me opening the claim, so he is obviously beating around the bush.

and then considering most claims are 30, 45 or 90 days window, the part about this being so long after the purchase and how I took way too long to complain, etc. also ruffled my feathers.
 
ok, I responded. here is what i said.

"I really dont see why I am getting the lecture. This all wouldnt have been an issue had the item been packed properly. I mentioned that stuff has been getting beat up lately, and to pack it very well. a few crumpled newspapers and a critical piece of the pump stuffed into a corner with no protection isnt what i call adequate packaging. I also asked for proper insurance, which you keep dodging the question. did you, or did you not insure it for the amount or more to cover replacement? my postmaster says no more than 200 bucks judging by that label. Considering the time limit for complaints via e-bay is like 45 days, I dont call 15 days a long time, and discarding paperwork on an item of this value is un-professional. if the insurance claim doesnt cover the full amount, will you be willing to cover the remainder? Thanks, -Robert"

the only non-factual statement was the one about the 45 days. I beleive that to be correct, but I did not look it up.

when I looked at paypal, all it seemed to want to do was direct me to the e-bay resolution center. is there a way around this?

also, does anyone have experience with purchase protection with discover card, or any credit cards for that matter? will they give you your money back and then go after it themselves, or just cut their losses and make their money back on interest?

As far as USPS, I put in an e-mail, asking a few questions, and I printed off a letter explaining the situation, the value, the replacement costs, etc. I used a page printed off from peninsular's website to show what a new one costs (1,249 bucks) to make my requested 300 bucks look good. I will get the letter in the mail on monday, unless USPS says otherwise.

I still dont know how I can request 300 bucks if the insurance may only be good for 200.
 
I believe the resolution center is how you start the process. gives the seller a chance to respond to your claim
 
Seller's message:
"This item was properly packed when shipped, I have received two similar items packed the same way without a problem! The package was insured for $200, I never said I would over insure it and it wasn't included in the listing when purchased. I know that eBay gives you an estimated delivery date and the tracking number does as well. You did not contact me to let me know that the item was not received so I discarded the receipt. I HAVE NEVER HAD A PROBLEM WITH SHIPPING AN ITEM. EBAY DOES NOT REQUIRE A SELLER TO INSURE A PACKAGE. If you have had problems with packages getting "beat up" maybe you should contact your post office about that. In the item description it specifically says no refund, returns, or exchanges. Considering this was a shipping problem, I am not at fault. I will not be refunding any money, I lowered the price to begin with. Like I mentioned before, if you knew this was going to get damaged before I even shipped it then you should have spoken to your post office."
 
Re: Other: robertborneman sent a message about gm 6.5 td diesel injection pump #161012899306

From: robertborneman

Sent: May-13-13 08:13 AM


eBay sent this message to Robert Borneman (robertborneman).
Your registered name is included to show this message originated from eBay. Learn more.


Buyer has responded to your question about this item

Do not respond to the sender if this message requests that you complete the transaction outside of eBay. This type of offer is against eBay policy, may be fraudulent, and is not covered by buyer protection programs. Learn More




Dear brian26kristi,hey,I am filing the claim online, and was wondering if I could get from you the transaction number from the insurance receipt?also, how much did you insure it for? I am concerned the insurance wont cover the whole price, as our postmaster informed me black label insurance labels are only good for 200 bucks or less.any info appreciated, thanks.- robertborneman






--------------------------------------------------------------------------------
From: brian26kristi
To: robertborneman
Subject: Re: Other: robertborneman sent a message about gm 6.5 td diesel injection pump #161012899306
Sent Date: May-10-13 17:17:56 PDT


Dear robertborneman,I do apologize for the delay in delivery and the damage to the item. According to the tracking # I provided you, the USPS accepted the package from me on 4/25/13. I contacted the USPS to ask them what the problem was, the customer service rep said that there was nothing indicating what happen that caused the delay. The package was insured so if you wish to proceed with an insurance claim the customer service rep instructed me to tell you that YOU MUST HAVE THE BOX ALONG WITH ALL OF THE CONTENTS OF THE PACKAGE. Once the USPS accepted the package from me on 4/25/13 they became responsible for all of its contents, so if there is a problem with the item you need to contact the USPS directly. There are photos documenting the condition of the item before shipping still on the purchased listing. - brian26kristi






--------------------------------------------------------------------------------
From: robertborneman
To: brian26kristi
Subject: Other: robertborneman sent a message about gm 6.5 td diesel injection pump #161012899306
Sent Date: May-10-13 11:08:11 PDT


Dear brian26kristi,Hey,the pump showed up, and unfortunately the packaging wasnt enough for USPS. the box had a hole in it, and a mounting flange is broke clean off.how much did you insure it for?how do you want to proceed?do you need some photos?thanks.- robertborneman





gm 6.5 td diesel injection pump



Item Id:

161012899306



End time:

Apr-22-13 10:28:27 PDT






following is pre-shipping communication









From: robertborneman

Sent: Apr-22-13 11:40 PM


Re: Details about item: robertborneman sent a message about gm 6.5 td diesel injection pump #161008972207





From: robertborneman

Sent: Apr-22-13 11:40 PM

















eBay sent this message to Robert Borneman (robertborneman).
Your registered name is included to show this message originated from eBay. Learn more.









Buyer has responded to your question about this item











Do not respond to the sender if this message requests that you complete the transaction outside of eBay. This type of offer is against eBay policy, may be fraudulent, and is not covered by buyer protection programs. Learn More



Dear brian26kristi,Hey,I got it paid, at least I think so, it told me that it was still processing. If it doesnt go through, I will re-try tomorrow morning.I wanted to confirm that the pump will be insured for at least the amount, if not a little more. If it costs much more for extra protection, I will be glad to pay, as the shipping companies tend to treat stuff a little rough.I got a turbo with a split housing and a locked up compressor wheel that I bought without buying insurance to remind me to ask about insurance! :) thanks again,- robertborneman






--------------------------------------------------------------------------------
From: brian26kristi
To: robertborneman
Subject: Re: Details about item: robertborneman sent a message about gm 6.5 td diesel injection pump #161008972207
Sent Date: Apr-22-13 10:56:40 PDT


Dear robertborneman,Not a problem thank you..- brian26kristi Click "respond" to reply through Messages, or go to your email to reply






--------------------------------------------------------------------------------
From: robertborneman
To: brian26kristi
Subject: Re: Details about item: robertborneman sent a message about gm 6.5 td diesel injection pump #161008972207
Sent Date: Apr-22-13 10:33:21 PDT


Dear brian26kristi,All right!got it spoke for, thank you very much!do you need paid immediately? I am waiting on a bank transfer from one account to another that I initiated last week, and it still isnt done, so its taking longer than usual. the joys of online banking! :)If you need paid today, I can make it happen too, but it would be awesome if we could wait till tonight so it goes through tomorrow.once again, thank you very much, I and the ol 93 chevy K2500HD its going in are grateful!- robertborneman






--------------------------------------------------------------------------------
From: brian26kristi
To: robertborneman
Subject: Re: Details about item: robertborneman sent a message about gm 6.5 td diesel injection pump #161008972207
Sent Date: Apr-22-13 10:25:42 PDT


Dear robertborneman,the item number is 161012899306 - brian26kristi






--------------------------------------------------------------------------------
From: robertborneman
To: brian26kristi
Subject: Re: Details about item: robertborneman sent a message about gm 6.5 td diesel injection pump #161008972207
Sent Date: Apr-22-13 10:06:20 PDT


Dear brian26kristi,sounds great. thank you!- robertborneman






--------------------------------------------------------------------------------
From: brian26kristi
To: robertborneman
Subject: Re: Details about item: robertborneman sent a message about gm 6.5 td diesel injection pump #161008972207
Sent Date: Apr-22-13 09:53:44 PDT


Dear robertborneman,it wont let me lower the price so im going to end it and list it for 250 buy it now and give you the item number thanks brian- brian26kristi






--------------------------------------------------------------------------------
From: robertborneman
To: brian26kristi
Subject: Re: Details about item: robertborneman sent a message about gm 6.5 td diesel injection pump #161008972207
Sent Date: Apr-22-13 09:38:07 PDT


Dear brian26kristi,That would be awesome, I would be good for 250 plus shipping and insurance.did you want to lower the price on the listing, or bill me, or how would this work?thank you very much!- robertborneman






--------------------------------------------------------------------------------
From: brian26kristi
To: robertborneman
Subject: Re: Details about item: robertborneman sent a message about gm 6.5 td diesel injection pump #161008972207
Sent Date: Apr-22-13 06:01:29 PDT


Dear robertborneman,250 is as low as I can go.- brian26kristi






--------------------------------------------------------------------------------
From: robertborneman
To: brian26kristi
Subject: Re: Details about item: robertborneman sent a message about gm 6.5 td diesel injection pump #161008972207
Sent Date: Apr-22-13 01:15:23 PDT


Dear brian26kristi,thanks for the info.also, are you guys solid on the price? I was hoping to open it up for more like 200-250 bucks rather than 300.thank you!- robertborneman






--------------------------------------------------------------------------------
From: brian26kristi
To: robertborneman
Subject: Re: Details about item: robertborneman sent a message about gm 6.5 td diesel injection pump #161008972207
Sent Date: Apr-20-13 14:25:15 PDT


Dear robertborneman,shipping is insured and I can throw it in the purchase price anything else just ask thanks.- brian26kristi






--------------------------------------------------------------------------------
From: robertborneman
To: brian26kristi
Subject: Re: Details about item: robertborneman sent a message about gm 6.5 td diesel injection pump #161008972207
Sent Date: Apr-19-13 00:10:02 PDT


Dear brian26kristi,thanks for the info.If I do end up bidding and winning the item, is the shipping insured, or is it extra, or could it be thrown in for the purchase price? The reason I ask is due to a purchase I made a few months ago was mishandled and ruined, and it wasnt insured.thank you!- robertborneman






--------------------------------------------------------------------------------
From: brian26kristi
To: robertborneman
Subject: Re: Details about item: robertborneman sent a message about gm 6.5 td diesel injection pump #161008972207
Sent Date: Apr-18-13 04:50:06 PDT


Dear robertborneman,It was rebuilt by a certified dealer locally and its stock never been tapered with thanks for asking hope it helped you out.- brian26kristi






--------------------------------------------------------------------------------
From: robertborneman
To: brian26kristi
Subject: Details about item: robertborneman sent a message about gm 6.5 td diesel injection pump #161008972207
Sent Date: Apr-17-13 22:15:56 PDT


Dear brian26kristi,Do you know where the pump was re-built? If so, was it a certified Stanadyne shop?did you have it re-built to stock, or have it hopped up any?any more info you have would be greatly appreciated.thanks!-Robert- robertborneman


























gm 6.5 td diesel injection pump



Item Id:

161008972207



End time:

Apr-22-13 09:55:12 PDT






Seller:





brian26kristi (45)



100.0% Positive Feedback



Member since Oct-13-09 in United States



Location: AR, United States




Listing Status:

This message was sent while the listing was closed.
 
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