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Sad PMD Story

Alexe

New Member
Messages
28
Reaction score
12
Location
New York City
I'd like to tell my sad story mainly for your amusement but hopefully people can learn by it.
I was driving my wonderful 6.5 van early on a Sunday morning back to NYC 3 weeks ago. Traffic was light (that means bumper to bumper at 65 mph), I was on the Bruckner Expressway and all of a sudden she shut right off with no warning, no stumble, just like shutting the key. I coasted to and up the next exit with hard steering and brakes. It was the bottom exit in the South Bronx, where Fort Apache was filmed... not a friendly area even today to say it mildly. On investigation, no lift pump sound or glow plug light on start. No tools on hand either. I did have a drop light which I stripped wire from to jump the lift pump, it ran and had fuel pressure at the schrader valve (fuel tap). No start on a warm diesel with fuel pressure, oh boy.... has my alarm system gone bad and shut off the fuel solenoid? I'm stuck...

I called my insurance company roadside service for a tow. After a half hour on hold they said "We'll tow you to Pep Boys in the Bronx" I replied "They sell parts", I was assured they work on cars and their mechanics could fix it and if not, Monday morning their master mechanic would be in.
Come Wednesday he still didn't show for work and I had her towed to the closest Chev dealer, Chevrolet of Harlem.

At the end of that day I got a call, "You need a new pump and it'll be $3600.00" I said It had a new pump under warranty 40k miles ago, and with the lift pump not working also I doubt that's the problem. I was at the dealer in person first thing when they opened the next morning and spoke with the excellent tech directly. He said, "I isolated it to an internal short in the fuel solenoid itself or the PMD, your wiring harness is good. I have no way of checking the PMD". I held up the bag I was carrying and said "here's a remote mount PMD with a 6' extension on a heat sink, it's plug and play". He got a big smile and said he'd heard of that. Well, the PMD was the problem all along and at the end of the day I got a bill for $1440.00 for diagnostics and no they won't take my business check. The service writer looked me in the eye and said the hours were put in. I doubt the tech worked into the night...

Moral of the story, Know the PMD can die instantly and take out the same fuse that runs the lift pump to give you these symptoms. And although I got a royal screwing, I owe this forum a big thanks for providing me knowledge. You guys saved me from a $3600.00 dealer pump.

Thanks again all here.
 
Well, Alexe, it's too bad you didn't ask here before you got burned for $1400 in diagnostic fees for people who obviously have no clue what a PMD is, but we're all real happy you got things running again and have your van back.

Hang out here a bunch, there are a lot of little things to learn about your 6.5, and this is definitely the place to learn 'em... the guys around here are the best, no question!
 
Damn man... 1500 bux... that really hurts... Oh well, its behind you now. Like Jifaire said, hang around here, and you'll save that back and then some in short time.

Be sure to mount that badboy outside the engine bay somewhere, where it will survive for years to come...
 
Did you pay that? You should just take the truck out so you don't have to pay since they did not fix anything.
 
same kind of thing happened to me in Miami at Chevy Dealership.
I paid with my Amex and disputed the charge and won.
you just have to be hardcore and not take any crap.
$1440 in diagnostics ????
that must be illegal. any charge in any dealership must be authorized beforehand bla bla bla.
should be easy to fight...
 
I am glad you got her fixed! Granted I would fight that charge pretty hard myself because that is a load of shit... You told the tech how to fix it!

Nice Silver Streak :)
 
Would be good to find a fair & honest dealer
Thanx for for underscoring the common fuse point.
 
$1440.00 in diagnostic labor that did not result in a accurate diagnosis?

The tech told you the IP was bad.......What are you paying for, A wrong diagnosis of the problem?

Fight the charge.
 
I did fight the charge hard. They insisted 12 hours were put in at $110 per hour for diagnostics plus tax etc. Impossible hours I say, but I was stranded. I should have paid out of my pocket for a tow to a repair shop I know & trust but that would have been hundreds of dollars. My roadside assistance does not cover a tow if I specify where to bring it. The tow is covered in full to the nearest repair facility only.
Live & learn.

I was stumped as I thought it was an electrical problem tied into my alarm. No glow plug light, no lift pump energized with key on, ECM fuse would blow instantly with key on. Can't be the PMD I figured they usually go bad slow I thought. This one died suddenly and dead shorted internally.

The tech said he traced it to a short in the fuel solenoid in the pump OR the PMD, and he had no way of checking the PMD itself. They wanted to replace the whole shebang as he said if he went through all the labor of replacing the PMD and that was not it, I'd have to then pay full labor for a pump install. I was being charged by the hour. Good thing I had already ordered a remote mount PMD setup and provided it to them then & there.

A brand new IP and PMD were installed under warranty right at the 120000 mile limit, that's one of the reasons I bought this truck (had full service records too). That PMD only lasted 40000 miles, nice huh?

Since July I have learned a great deal on the 6.5 from this forum, not the others. For instance, I was going to get the Steaksauce dial-a-fuel controller until I read & learned it's an impossibility, the fuel resistor calibration is stored in memory even beyond 50 key starts in a year 2000 6.5! Instead of getting a Heath ECM I'll just leave her stock as I can't remove the catalytic converter due to emissions inspection and put a nice exhaust on. I tow over 15k combination weight all loaded and the exhaust temp. gets to the limit now on big hills.

Wow, Pillow... that sure is a beauty. Never have seen a Spartan on the road.

Thanks again all.
 
My heath pcm actually dropped my egts a couple of hundred degrees. That in conjunction with a turbomaster does wonders.
 
Did you pay that? You should just take the truck out so you don't have to pay since they did not fix anything.

He has to pay something, we don't work for free BUT that charge is ridiculous, :nono:

Glad you got her fixed though. I would talk with the service manager or owner, that is bullshit.
 
I did fight the charge hard. They insisted 12 hours were put in at $110 per hour for diagnostics plus tax etc. Impossible hours I say, but I was stranded. I should have paid out of my pocket for a tow to a repair shop I know & trust but that would have been hundreds of dollars. My roadside assistance does not cover a tow if I specify where to bring it. The tow is covered in full to the nearest repair facility only.
Live & learn.

I was stumped as I thought it was an electrical problem tied into my alarm. No glow plug light, no lift pump energized with key on, ECM fuse would blow instantly with key on. Can't be the PMD I figured they usually go bad slow I thought. This one died suddenly and dead shorted internally.

The tech said he traced it to a short in the fuel solenoid in the pump OR the PMD, and he had no way of checking the PMD itself. They wanted to replace the whole shebang as he said if he went through all the labor of replacing the PMD and that was not it, I'd have to then pay full labor for a pump install. I was being charged by the hour. Good thing I had already ordered a remote mount PMD setup and provided it to them then & there.

A brand new IP and PMD were installed under warranty right at the 120000 mile limit, that's one of the reasons I bought this truck (had full service records too). That PMD only lasted 40000 miles, nice huh?

Since July I have learned a great deal on the 6.5 from this forum, not the others. For instance, I was going to get the Steaksauce dial-a-fuel controller until I read & learned it's an impossibility, the fuel resistor calibration is stored in memory even beyond 50 key starts in a year 2000 6.5! Instead of getting a Heath ECM I'll just leave her stock as I can't remove the catalytic converter due to emissions inspection and put a nice exhaust on. I tow over 15k combination weight all loaded and the exhaust temp. gets to the limit now on big hills.

Wow, Pillow... that sure is a beauty. Never have seen a Spartan on the road.

Thanks again all.

Same deal, new IP with PMD right before 120K miles and it lasted 40K miles before the studder and stalling. Fortunately, I already had a remote mounted PMD from prior episodes and it was simply plug and go. So far, it's been good.
 
How did you pay, If buy credit card you could still dispute the charges and let the Judge decide, seeing that the charges are obviously excessive.
 
How did you pay, If buy credit card you could still dispute the charges and let the Judge decide, seeing that the charges are obviously excessive.

I would consider filing a small claims on that AND let the service manager/owner know that.

I would say for a person who doesn't really know them, it shouldn't have taken more than 3 hours TOPS.
 
Alex, the garage took you for a ride as you already know. I hope things work out for you regarding the bill.

Next time pop in here and start a thread so we can save you some cash. We have the smartest 6.5 guys on the net here (not me).
 
He has to pay something, we don't work for free BUT that charge is ridiculous, :nono:

Glad you got her fixed though. I would talk with the service manager or owner, that is bullshit.

I know he has to pay something but the customer should not have to pay for incompetencies of the mechanics. In other words, the mechanics or shop should just say, we don't know it after spending 1 hour of not knowing what to do. So at the most it should only be $120 the hourly rate. A good shop will just tell the customer "we don't have the knowledge and have spent a couple of hours on it without any luck, please pick it up and bring it somewhere else".
My shop would have done that or if they insist as a learning experience, they would not charge that much time may be an hour or two.

At any rate, a learning experience for everybody that PMD can give up just at any moment. Bring a spare and get it outside the engine bay.
 
I know he has to pay something but the customer should not have to pay for incompetencies of the mechanics. In other words, the mechanics or shop should just say, we don't know it after spending 1 hour of not knowing what to do. So at the most it should only be $120 the hourly rate. A good shop will just tell the customer "we don't have the knowledge and have spent a couple of hours on it without any luck, please pick it up and bring it somewhere else".
My shop would have done that or if they insist as a learning experience, they would not charge that much time may be an hour or two.

At any rate, a learning experience for everybody that PMD can give up just at any moment. Bring a spare and get it outside the engine bay.

I agree, see my last post.
 
Rule of thumb on these rigs.

Always carry a spare PMD mounted on one of those little coolers that will bolt to the intake top hat.

A small wrench and less, than 5 minutes will have that sucker bolted on, swap the plug and your off to the races.

Not a great spot to mount a PMD but will get you away from Fort Apache or downtown Harlem after dark.

I have a spare mounted on the intake so all it takes is maybe 30 seconds under the hood to swap the plugs.

A DTECH PMD is a great investment.

I had a used PMD take a poop on the Burb a while back and it happened at a light. Jumped out swapped the plug, lit the fire back up and was ready to go before the light changed green again..


Missy


Missy
 
FWIW even the Heath ones fail. The one on my 2000 died about two weeks ago on the new owner. Bill is warrantying it for the new owner of the truck no issue but unfortunatly he didn't realize(even though I did tell him) it was still under warranty and he already bought another one from Accurate but he will now have a spare from Bill.

As far as you guys telling him to fight it in small claims etc....
Ya'll never been to NYC. Good luck on that. Ain't gonna happen. He'd pay more than 1400$ in parking tickets to get to a court. NYC is a whole nuther world you don't wanna know.

Lick your wounds and never never go to the stealer again. As MGW said, carry a spare. They most likely die sooner or later
 
FWIW even the Heath ones fail. The one on my 2000 died about two weeks ago on the new owner. Bill is warrantying it for the new owner of the truck no issue but unfortunatly he didn't realize(even though I did tell him) it was still under warranty and he already bought another one from Accurate but he will now have a spare from Bill.

As far as you guys telling him to fight it in small claims etc....
Ya'll never been to NYC. Good luck on that. Ain't gonna happen. He'd pay more than 1400$ in parking tickets to get to a court. NYC is a whole nuther world you don't wanna know.

Lick your wounds and never never go to the stealer again. As MGW said, carry a spare. They most likely die sooner or later

Seems like the guy doesn't want to listen to good advice. Even telling him about this website yielded no-go. Fool.
 
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