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Napa starter

Nessmuk

Nessmuk

Well-Known Member
Messages
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Location
East Amazonian polar region
First one was doing the click and no turn thing. Bought a second. It was doing the same, click click click, turn. Yesterday my starter cable burned itself into a fuseable link. Today I got a new cable in and...
Spark show. What ever happened to Napa being where you went for good parts at high prices, not crap at high prices?
The other stores keep a record of your purchases by phone number and name. Napa hopes you lose your receipt for the part you paid more for.
 
I sent this to the customer care address.

I replaced my Napa lifetime starter due to a click and no start.
The replacement starter immediately was clicking several times before it would start.
Yesterday my starter cable burned.
Yes, burned!
It also took out several wires near it, and the positive and negative cable busbars.
I am sure it did not do my two Optima Redtop batteries any good either.
I think you should supply me with an OEM new starter and solenoid to compensate me for the damages and to let me get my truck back working.
I am going to have buy new oem busbars from a dealer. I already replaced the cable. I have no way of knowing what damage was done to the batteries.
 
Napa of old is gone. Forget that they ever were better than anyone else, because they sell the same crap at higher prices than pepboys, oriellys,etc.

Just get a powermaster. Years doen the road when the brushes wear out or solenoid plate arcs away, you can send it to powermaster and they do a complete rebuild to original specs for less than price of a new one. If it is not rebuildable to top spec, they give you a descent discount on a new one.
Being pricey, people are hesitant to buy a non lifetime starter, thinking pay once and done. Unfortunately, yours is an example of quality that could have paid for itself.

Most parts rebuilding outfits have learned to just do cheapy patch jobs because most will only warranty it once before loosing receipts or the rig being sold, so to build one to last for years is not needed.

Sux to hear, hope Napa does something for you. But having grown up in Vegas- I feel statistical odds like a farmer knowsa coming rain....
 
i have used the napa starters with the lifetime warranty, lost my receipt after about six years, they looked it up and sent me over another one.
 
Thats why when it comes to lifetime warranty stuff Autozone system is better- they have all on computer record based on phone number. 2 Problems are
They only sell total crap remans: so starter, alternator, etc you have to swap it every 16 months or so. Other issue is they screw over vet employees, and are in the anti 2nd amendment area doing so.

I use oriellys for stuff now, but their parts history system sucks. Not sure how pepboys is doing.

Rockauto had issues in the past with warranty stuff, but took care of me and other people as of late. I know some of the stuff is lifetime but not sure about their starters or what it takes to warranty through mail. They warrantied the window regulator assy i had problems with, but i had to pay w/ cc then get reimbursed when they got old part back. Not ideal for sure to wait 1 week to fix then 2 more weeks to be refunded.
A window can be blocked shut and still get you to work, but no starter...

Thats why I say, have napa warranty again and again until you can afford a powermaster. Then warranty the starter again so a new”ish” one is in your garage or truck toolbox in the waiting.
 
I have accounts at all three parts stores over here, makes it pretty easy for them to look up lifetime warranty parts.
Thank You for the info on autozone.
I have bought a couple of items from them while I was in Billings for Dr appoints and such, never again now.
 
Will L. said:
Last sets I got from amazon
Just Google the GM part number

And on the AutoZone thing, I forget the guys name Devon something, but I bet @WarWagon remembers
Click to expand...

Devin McClean

https://www.huffingtonpost.com/2012...utozone-employee-fired-robbery_n_2220219.html

O'Reilly starters used to be ok when they were the Autolite brand. Finally warrantied it after ~8 years. (Got it before I found the Powermasters.) They are now victim to the same krap solenoids everyone else is using and burning out in short order. I fing hate swapping starters! Next time it's gets refunded and a Made in USA Powermaster goes in. Oh wait! I sold that truck... :p

You will want to test the batteries off the weaker side posts rather than the top terminals if you are still using the GM side terminals. I have seen the side posts burn open or high resistance in the batteries while the top posts test fine.

@Nessmuk I hope your truck has full coverage insurance on it because it looks like Napa about burned it to the ground from an electrical fire. Batteries like to do bad things when shorted like, I donno, explode!
 
Starter #3 in. I put a Brazilian solenoid on it. That means someone gave it a smooth wax job. Hopefully Brazil builds a better solenoid. I put the new cable in to. Two wraps of electrical tape, a length of heater hose, and a wrap with silicone tape. Also left the front driveshaft out and moved the transmission lines out of the way. Nothing left to chance, but if I do have to do this again soon, it's ready.
 
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