DTR PC support: let us test remote assistance (i.e. bison)

[VW_Lupo_TD]

but if it works we could make it a sticky and always have "helpers" online....

Hey LUPO,you still wanna hack in and fix or blow my puter?

it should work between Windows 7 Pro (what i have) and any other Windows OS, aside from some minor compatibility issues.

need someone to help me test this, as I am evidently a firewall nazi (currently testing COMODO, in Vista ZoneAlarm Pro and in XP Sygate Pro) and need to find out what settings / ports i have to open to do this.

let us do it the easy way and test windows 7 to 7 first of if bison is still interested to 7 to XP right away.

rgds

Can I connect to a computer running Windows XP or Windows Server 2003 from a computer running a later version of Windows?
Yes, you can, but there are a few compatibility issues to be aware of:

In Windows XP and Windows Server 2003, you can't pause a Windows Remote Assistance session. So if the person being helped is using a later version of Windows and decides to pause a session while connected to a remote computer running Windows XP, the helper using Windows XP will not be notified that the session is paused.

In Windows XP and Windows Server 2003, Remote Assistance supported voice capability. Voice capability is not supported in later versions of Windows. So if a person using Windows XP or Windows Server 2003 clicks the Start Talk button, nothing will happen.

 

[Drew]

There is always http://www.crossloop.com

 

[Clark20ry]

Logmein.com is good there is a free agent but this would need the end user to install it...

 

[BoostN]

There is always http://www.crossloop.com

Logmein.com is good there is a free agent but this would need the end user to install it...

I've used both mention above with excellent results. I use logmein everyday.

 

[blizzardplowman]

I also use logmein for home to work and work to home. Nice product.

 

[bison]

How do you wanna go about it, i'm a complete dufus as far as puters go

 

[Clark20ry]

I think the biggest thing is security. I will check with my IT guy they have a remote support where you need a access code generated for each session with out having an agent pre installed....

 

[BigDogYJ]

I think the biggest thing is security. I will check with my IT guy they have a remote support where you need a access code generated for each session with out having an agent pre installed....

Sounds like what I use. Its called TeamViewer. Works well.

 

[Clark20ry]

Gotoassist is a citrix based progam it has unlimited single use sessions. Pricing is ok $69 a month or $660 a year... I am not sure if its worth it. I like Logmein.com free but like I said end users would have to download the agent. It can be turned off and on when needed...

 

[VW_Lupo_TD]

remote assistance is on every windows PC and it s free.
i know there are tons of other services but i prefer to use what is there already instead of installing any extras and of course I prefer free too....

 

[Clark20ry]

True...

 

[SfcJones]

remote assistance is on every windows PC and it s free.
i know there are tons of other services but i prefer to use what is there already instead of installing any extras and of course I prefer free too....

I agree too....

 

[Clark20ry]

So how are we going to test it?

 

[VW_Lupo_TD]

let me see if i am free tonight and then we will just see who is here...

 

[Clark20ry]

let me know I will be about. I have a Windows machine you can test...

 

[VW_Lupo_TD]

Open Remote Assistance by clicking the Start button , clicking All Programs, clicking Maintenance, and then clicking Windows Remote Assistance.

Follow the instructions.


you will need my email or IM so let me know when you are that far and what you need, i have trillian pro so i can use AIM, YahooIM, icq, skype you get the idea.